Microsoft MB2-714 Microsoft Dynamics CRM 2016 Customer Service
2020 Microsoft Official New Released MB2-714 Q&As
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Q1. You have an entitlement that has an allocation type of Hours.You need to identify what will cause the remaining terms of the entitlement to be decremented.What should you identify?A. A case that is associated to the entitlement is deleted.B. A case that is associated to the entitlement is canceled.C. A case that is associated to the entitlement is resolved.D. A case is associated to the entit
Q1. You need to locate recently created records that reference Feature A . What should you do?A. Use Advanced Find and specify * FeatureA *B. Use Global Search and specify "FeatureA*.C. Use Global Search and specify FeatureA.D. Use Advanced Find and specify FeatureA.View AnswerAnswer: DQ2. You need to see all of the cases that were canceled. What should you do?A. Export all of the queue items to